Have a tech issue? We can help!
- If you are a teacher, faculty member or student - send an email using your Pal-Mac email to: firstname.lastname@example.org
- If you are a parent - just send us an email from whatever program you use to email@example.com
- Describe the problem you are having.
- That's it!
We use a program called HelpScout to manage our help requests. You will get an automated response immediately letting you know a ticket was created. We check it all the time so rest assured we will know about the issue.
If we determine a replacement device is necessary - see below for the location of our Tech Support Swap location. Only place items in the drop-off box (pictured left) if instructed. Only take replacement devices (pictured right) if given permission to do so. You will also be given a number - be sure to only take that device or item as not doing so will prevent someone else from being able to have their problem fixed.
IN ORDER TO GET HELP THE MOST IMPORTANT STEP IS TO EMAIL US at TECHHELP@PALMACCSD.ORG - due to the volume of requests please know we will get back to you as soon as we can!